Disturbance in the O2 mobile network: emergency numbers cannot be reached

WDue to disruptions in the mobile network, the authorities in many parts of Germany received increasing reports on Thursday afternoon that the emergency number could not be reached. In Bremen and Hamburg, the situation centers issued official hazard reports that the emergency numbers 110 and 112 had been impaired. The authorities in Berlin, Lower Saxony and Baden-Württemberg also reported problems in the O2 mobile network – and thus for some citizens also when reaching the emergency numbers.

“At the moment there seems to be disruption in the entire Hamburg telephone network. In some cases, both some of our departments and the emergency call 110 are affected,” said a tweet from the Hamburg police. The presence of officers on the street will be massively increased.

In Berlin, the emergency call from the fire brigade works, said a spokesman on request. If you can’t get through, it’s because of your own telephone network. A police spokesman said in the capital that there were no known disruptions to the 110 emergency call. In other federal states, disruptions were initially not known.

Deutsche Telekom made it clear that its network was working without any problems.

In the O2 network, cell phone calls in the afternoon were temporarily not possible for some users. The reason for the restrictions on mobile telephony was a fault on a voice transmission server, the company said. However, a large part of the telephone calls can be transmitted via other servers. “We apologize for the inconvenience and ask for your patience.”

A company spokesman said in the early evening that the disruption had been partially resolved. “The first measures taken by our technicians have stabilized the networks.” Calls with apps such as Whatsapp were possible via data transmission servers.

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